Technical Support Specialist

JOB RESPONSIBILITIES

· Provide application and training support for all Olympus NDT products

· Respond to all customer phone calls and e-mails in a timely manner

· Schedule necessary customer visits via Product Manager /Regional Technical Sales /Salesman

· Schedule necessary customer visits based upon direct customer interaction

· Support customer supplied sample evaluations in Houston office

· Word directly with RDT PM and RTS to identify and support past, present and future customers

· Identify potential contract customers on all Olympus NDT products

· Provide sales opportunities (utilizing past customer database and applications history)

· Suggest enhancements and suggestions to day to day office procedures

· Provide and suggest Technical enhancements to existing Olympus NDT instrumentation

· Mentor junior Olympus NDT personnel and provide training as required

· Attend applicable seminars and conferences to stay current on advanced NDT methods

· Publish internal applications notes for distribution to internal sales network

· Engage in local ASNT meetings and on occasion present a paper on Olympus technology or applications techniques

· Strong Interpersonal skills

· Strong communication skills

· Strong computer skills

· Travel required

· BS Degree required

· 0-3 years experience in related field

· Ultrasonic Technology / Eddy Current field experience a plus